Support & help
Have a question or run into something unexpected? Reach the team below, or check the common questions first — most answers are here.
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For account access, permissions, or data questions, your organization administrator or Cropin customer-success representative can often help fastest.
Getting started
What is OrbitAI?
OrbitAI is Cropin's AI assistant. Ask it about your farms, crops, and operations in plain language to get summaries, comparisons, and recommendations drawn from the data you're permitted to access.
How do I add or set up a farm?
On the welcome screen tap Add a new farm, or open the + menu next to the message box and choose Add new farm. Mark the field by drawing its boundary on the map (most accurate) or by uploading a KML, GeoJSON, or Shapefile, then give it a name, crop, season, and sowing date. Once it's saved you can switch on monitoring for crop health, weather and climate risk, satellite greenness/water/nutrient stress, and disease early warnings.
How do I ask about a specific farm?
Tap View my farms on the welcome screen or from the + menu, then pick a farm to attach it to your question. The chosen farm appears as a badge beside the message box and scopes your answers to it.
Asking questions
Can I ask questions by voice?
Yes. Tap the microphone (Dictate) button in the message bar and speak — your words appear in the box as you talk. If nothing happens, allow microphone access for OrbitAI in your browser settings.
Can I attach a location to my question?
Open the + menu and choose Attach Location, then drop a pin, draw an area, or use your current location on the map. The location rides along with your next question.
What are the suggested "related questions"?
After an answer, OrbitAI offers Related questions you might ask as tappable chips. Tap one to ask it straight away, or use the pencil icon to tweak it before sending.
What are Quick asks?
The category cards on the welcome screen — and Quick asks in the + menu — are ready-made questions like crop-health summaries and upcoming risks. Tap one to ask it instantly.
Chats & feedback
How do I download or print a chat?
Tap Download PDF in the top bar (or from the session menu on mobile) to print or save the current conversation, maps included.
How do I start a new chat or find past ones?
Tap New Session to begin a fresh chat, and Session history to browse, search, rename, or delete earlier conversations.
How do I give feedback for a message or copy an answer?
Use the thumbs-up / thumbs-down buttons beneath any answer to give feedback — thumbs-down lets you add an optional note. The copy button on each answer copies its text to your clipboard.
Settings & account
How do I switch between light and dark mode?
Tap the sun / moon toggle in the top bar. On mobile, use Dark mode inside the Settings menu.
How do I change my role?
Open the Settings gear in the top bar and choose Change role to switch the assistant's persona (for example Farmer or Agronomist) so answers are tailored to you.
How do I find my session ID for support?
Double-click the OrbitAI logo at the top of the app to copy your session ID (you'll see a "Session ID copied!" confirmation). Paste it into your support email so we can look up the exact conversation.
Why can't I see certain farms or data?
OrbitAI only shows data your role and platform permissions allow. If something's missing, ask your organization administrator to review your access.
Privacy & updates
Is my chat private?
Your conversations are handled under Cropin's data terms. See the Terms & Conditions for how OrbitAI uses your data.
How do I update to the latest version?
When a new build is ready, an Update ready row appears in Settings — tap it, or simply refresh the page.